Payment Methods
We accept Visa, MasterCard, PayPal, and Direct Deposit from your bank account.
Domestic Shipping
Same day dispatch
Orders received prior to 1pm AEST on business days for in-stock items are processed and dispatched that day. Choosing the Express Shipping means you will receive your products sooner – usually within 1 – 3 business days depending on location.
Orders received after 1pm or on weekends or public holidays will be shipped on the next business day. If we experience any delays in processing your order we will contact you by email or phone.
Shipping Fees and Delivery Times
Simplicité Skin Care charges $9.95 Australia wide for order totals of less than $120.00. Orders of $120.00 and above qualify for free shipping.
Note: During sale and promotional periods the free shipping threshold can vary. Delivery times are from the shipping date and are approximate. Times quoted are not guaranteed. To check if your delivery address is within the Australia Post next day delivery network click here. Customers located outside the next day delivery network or in regional Australia should allow an additional 2+ days for delivery.
| |
When you spend $120 or more in a single transaction |
When you spend $119.99 or less in a single transaction |
Delivery times (within Australia) |
| Standard Shipping |
FREE |
$9.95 |
1-10 business days |
| Express Shipping |
$12.95 |
$12.95 |
1-3 business days |
Signature required on delivery
A signature is required on all deliveries. Any person at the delivery location can sign for the parcel. You may nominate a residential, business or PO Box address for delivery. If nominating a business address please ensure you include the business or company name in the address field (this is a compulsory requirement). Customers are required to pay a re-delivery fee if parcels are returned to Simplicité due to insufficient delivery (address) details.
Authority to Leave
If you will not be home to sign for your parcel and you would like Australia Post to leave it in a designated position at your home, please note this in the comments section on your order form.
Insurance
Unfortunately we cannot take responsibility for any loses or damage caused by Australia Post. However, freight insurance is available for $3.50 per delivery when checking out online.
Order Status
Registered customers may view the progress of a recently placed order and view all historical orders by signing in to “My Account” on this website.
Track your order online
Your shipping notification email from us will contain a consignment number which you can use to track the location of your parcel on the Australia Post website. Tracking information may take up to 12 hours to update.
To track your items, simply enter the consignment or barcode number in the online tracking tool or call Australia Post on 13 POST (13 76 78).
Please note that tracking may be limited in some remote and regional areas.
International Shipping
Shipping Fees
Shipping fees vary based on the total combined weight of your order and the destination country. The applicable delivery charge is displayed during the check out process prior to making a payment.
Delivery Times
International orders are shipped by Registered International Air Mail. A signature is required on delivery. Delivery times vary from country to country so we recommend you allow between 14 – 21 business days for your parcel to arrive from dispatch date.
Same Day Dispatch
Orders received before 1pm Australian Eastern Standard Time (AEST) Monday to Friday are dispatched on the same day. Orders received after 1pm or on weekends or public holidays will be shipped on the next business day. If we experience any delays in processing your order we will contact you by phone or email.
Import duty and customs
Most countries charge import duty tax for goods purchases from overseas. The amount you have to pay often depends on the value of the goods and the customs laws of your country.
Order Status and Tracking
Unfortunately international orders can’t be tracked online however parcels must be signed for on delivery. If a different shipping option with insurance is required, please contact us.
Returns Policy
We believe in providing a fair and reasonable returns policy to our customers. The Simplicité Returns Policy applies to all purchases made from Simplicité either in store or online and does not exclude or replace your rights given under the Australian Consumer Law.
Change of Mind
If you change your mind or ordered the wrong item, simply return the item to us within 30 days and we will gladly offer you a refund or store credit provided that:
- Satisfactory Proof of Purchase is provided; and
- The item is returned to us in its original packaging; and
- Is in a saleable condition (unopened, unused and in the original pristine condition); and
- Is not part of the exclusions list (see below)
Allergic Reaction
It is very unlikely that our products will cause irritation, but in the extreme case your skin becomes irritated or shows signs of an allergic reaction, stop using the product immediately and call us to speak to one of our skin therapists.
Exclusions
Please choose carefully as we do not normally offer an exchange or refund on the items listed below unless the item is faulty, significantly different from what was shown or where otherwise required by law;
- Products that have been opened or used
- Gift with purchase items
Returns
In the first instance, you must call us to explain the nature of your return. If approved you will be provided with Return Authority Number (RAN) which must be included with the returned item along with Proof of Purchase and send to:
SIMPLICITÉ
34 COMMERCIAL RD
NEWSTEAD QLD 4006
We strongly recommend posting your return item using a trackable service. Simplicité will not be held liable if your item is lost or stolen during transit. Upon receipt of a returned item, a Simplicité representative will contact you to complete the returns process. Simplicité will not reimburse postage costs for returned items unless the item is faulty.
