Frequently Asked Questions

I’m new to your website, how do I shop online?

Welcome to Simplicité Skin Care! Shopping online with us is easy and protected. Simply add the products you wish to purchase to your basket, register as a new member and check out.

What are the benefits of using Simplicité Herbal Cosmeceutical products?

Explore our ‘About Us’ page to discover the numerous benefits Simplicité products offer your skin.

Do you offer free shipping?

Yes we do. Please refer to our Shipping and Delivery page for more details.

I can’t seem to login to my account, why?

If you have already registered as a customer on this website and have forgotten your password, click on the ‘My Account’ link at the top of the page, then on the Forgotten your password? link.

I need assistance with selecting the right products for my skin, where can I get help?

For assistance with selecting the right products for your skin, try our free online skin analysis tool or alternatively you can call and speak to one of our qualified staff.

My order hasn’t arrived, can you help?

If you have waited the required delivery time and your order hasn’t arrived, please visit our Shipping and Delivery page for instructions on how to track the status of your parcel online. If you need more assistance please contact us.

I forgot to include an item with my order, is it too late to change my order?

Please contact us immediately if you'd like to add something to your order. If we can add the extra item/s before your order is processed, we will certainly do so. Once an order is processed however, we’re unable to amend it. In this instance, please place a new order online.

Do you provide samples?

A 7g tube of Damask Rose Day Creme is available to buy. 7g jars of other products are available upn request.

How do I write a product review?

Simply add what you would like to say in the space after 'Add a Review' under each product.

How do I use my loyalty points?

The option to use your points should appear automatically at checkout provided you’re logged in to your online account. You can do so by clicking on the icon which resembles a head and shoulders; this will take you to your account page. Points can be used in multiples of 250 per $5 discount.