Frequently Asked Questions

I’m new to your website, how do I shop online?

Welcome to Simplicité Skin Care! Shopping online with us is easy and protected. Simply add the products you wish to purchase to your basket, register as a new member and check out – it’s that simple.

What are the benefits of shopping with Simplicité?

Please take a moment to read our ‘About Us’ page to find out about the benefits of shopping with Simplicité.

Do you offer free shipping?

Yes we do. Please refer to our Shipping and Delivery page for more details.

I can’t seem to login to my account, why?

If you have already registered as a customer on this website and have forgotten your password, click on the ‘My Account’ link at the top of the page, then on the Forgotten your password? link.

I need assistance with selecting the right products for my skin, where can I get help?

For assistance with selecting the right products for your skin, try our free online skin analysis tool or alternatively you can call and speak to one of our qualified staff.

My order hasn’t arrived, can you help?

If you have waited the required delivery time and your order hasn’t arrived, please visit our Shipping and Delivery page for instructions on how to track the status of your parcel online. If you need more assistance please contact us.

I forgot to include an item with my order, is it too late to change my order?

Please contact us immediately if you forgot to include an item with your order. In most cases, orders are dispatched same day so if we can add the extra product on time we will certainly do so. However once the order is processed we’re unable to amend an order. In this instance, please place a new order online.

Do you provide samples?

Yes, we have samples of Damask Rose Day Creme, Oil Controlled Day Creme, Plant Gel Cleanser (Normal Dry & Combination/Oily) and Results Lift Gel available for sale at this time.

How do I write a product review?

Simply add what you would like to say in the space after 'Add a Review' under each product.

How do I use my loyalty points?

The option to use your points should appear automatically at checkout provided you’re logged in to your online account. You can do so by clicking on the icon which resembles a head and shoulders; this will take you to your account page. Points can be used in multiples of 250 per $5 discount.